We have published issue 8 of Focus – practical guidance for police forces and other appropriate authorities on handling complaints, conduct matters, and death or serious injury matters.
The eighth issue, looking at when a complaint becomes recordable, is now available.
The IPCC oversees the police complaints system in England and Wales and sets the standards by which the police should handle complaints.
Focus issue eight – when a complaint becomes recordable (January 2016)
Focus issue six – learning and recommendations (February 2015)
Focus issue five – conducting investigations (December 2014)
Focus issue four – decisions at the beginning of a complaint (October 2014)
Focus issue three – local resolution (August 2014)
Focus issue one – recording complaints (May 2014)